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Computer: Packard Bell ( Intel Celeron 500MHz , 192MB SDRAM) .

Troubleshooting Guide.

Written By: Khairul Azrin B. Azman. Year:2007.

Flaws and Vulnerabilities:-

Problem:-

  1. CD-ROM is not connected.

Reason: Windows XP cannot detect CD-ROM.

Solution: Reinstall/Repair Windows XP.

      2. There is no display in MS-DOS mode using a ATI Radeon 9200SE display card.

Reason: The ATI Radeon 9200SE are not compatible with Gigabyte motherboard.

Solution: Take out the ATI Radeon 9200SE display card out from the motherboard.

      3. Cannot boot up Windows XP Professional , sometimes it freeze

and have errors.

Reason: 1. Windows XP Professional is corrupted.

2. There are incompatible ATI Radeon 9200SE display card on the motherboard that would not allowed Windows XP Professional to boot up.

Solution: 1.Reinstall/Repair Windows XP Professional.

2. Take out the ATI Radeon 9200SE display card from the motherboard to allow booting Windows XP Professional.

       4. Windows sometimes hang.

Reason: Windows XP Professional is corrupted.

Solution: Reinstall/Repair Windows XP Professional

       5. There is a poor picture on Hauppage WinTV with no color.

Reason: Poor TV reception.

Solution: Must have a very high antenna!!....I did not do it anyway…

       6. There is a buzzy sound on the speaker.

Reason: Hardware problem - The ATI Radeon 9200SE display card.

Solution: Take out the ATI Radeon 9200SE display card from the motherboard.

 

       7. There is no option in BIOS settings when go to BIOS.

Reason: The BIOS is corrupt or there is a harware problem.

Solution: No solution.

 8  Cannot shut down Windows XP Professional SP2 after installing windows update.

Reason: Don’t know.

Solution: Don’t install windows update…..I think….

       9. Cannot save desktop background picture.

Reason: Don’t know.

Solution: No solution.

      10. There is no wireless network connection icon in the task bar.

Reason: Don’t know.

Solution: Have to reboot the computer and restart it.

 

      11. Windows XP Professional SP2 cannot shut down. (Hang).

Reason: The user switch on the welcome screen.

            You have East Asian Language support installed on your Windows XP- based computer and the   Input Method Editor (IME) selected as your default input language.

Microsoft claim that this is a problem in Microsoft product applies to Microsoft Windows XP Professional and Microsoft Windows XP Home Edition. (Microsoft Bugs ).

Solution: Install the latest windows service pack.

(The problem was first corrected in Windows XP Service Pack 1).

Resource: Microsoft Corporation ( Article ID: 307274 ).

 

 

 

Network: 1.Wireless USB 2.0 Aztech adaptor.

2. Wireless Router Prolink WGR1004.

Troubleshooting Guide.

Written By: Khairul Azrin B. Azman. Year:2007.

Flaws and Vulnerabilities:-

Problem:

1. There is no network available in taskbar or the network is disconnected.

Reason: The band signal is weak.

Solution: 1.Adjust the antenna of the wireless router back and forth.

2. Repair the connection.

                2. Cannot browse Internet or webpage on the Internet although the network is

                    connected.

                    Reason: The ISP is down.

                    Solution: Wait for the ISP to up again.

3. There is a hardware error while ping or tracert a site/IP address.

Reason: The ISP is down.

Solution: Wait for the ISP to up again.

 

4. Cannot ping a site / IP address.

Reason: The computer has a firewall or is down.

Solution: Try ping again later.

5. Cannot save WEP/WPE security key or key features.

Reason: Hardware router Prolink problem.

Solution: Cannot do anything.

6. Prolink Router cannot detect DHCP client table or IP addresses after it been reboot. There is none DHCP table. It can only detect 1 IP address after several hours , but cannot detect other IP address.

Reason: Don’t’ know.

Solution: Cannot do anything.

7. Cannot enter Prolink router password after save password.

Reason: Don’t know. Maybe hardware problem.

Solution: Don’t save router password. Let it without a password as a defaul

 

8. There is no network connection on the WAN or the internet. There is no IP address , subnet mask and default gateway on the internet connection on the Prolink router. The internet connection is down.

Reason: Hardware problem ( Router Bugs ).

Solution: Reboot the Prolink router. ( Switch it off and on again ).

Computer: Intel Pentium 3 450MHz.

 

Flaws and vulnerabilities:-

1. Cannot detect second hardisk as a slave. The BIOS cannot switch to slave hardisk and cannot boot using the slave.

Reason: Motherboard bugs.

Solution: No solution.

2. Cannot enter BIOS setup when using a USB keyboard.

Reason: Motherboard bugs.

Solution: No solution. Must use the original keyboard that uses the keyboard port on the motherboard. Only this way user can enter the BIOS setup.

 

 

 

 

Computer: Packard Bell ( Intel Celeron 500MHz , 128MB SDRAM) .

Motherboard: Gigabyte GA-6WMM7.

Operating System: Linux Red Hat 9 Professional. ( Kernel 2.4.20.8)

 

Flaws and vulnerabilities:-

 

1. The Linux Red Hat 9 Professional cannot enter the X- Window System , resulting the operating system to shutting down all of its services and Linux Red Hat shuts down. This happen when a user tried to log in using the KDE desktop environment.

Notes :- Before that , user had install Red Hat Linux 9 Professional using the full installation for a server , with the KDE Desktop Environment.

Reason: Don’t know. Maybe the KDE have bugs.

Solution: No solution. Have to install Red Hat 9 Professional without the KDE to make it work.

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